JOB SUMMARY

Increase share of wallet of existing high margin players by cultivating strong professional relationships with these guests and providing exceptional customer service.  Generate incremental revenue by identifying and acquiring new high margin players.  Reactivate prior high margin players with decreased activity by contacting and soliciting these guests. 

SPECIFIC DUTIES AND RESPONSIBILITIES

• Responsible for building and establishing strong professional patron relationships through specialized, personalized and preferential services focused on the players stated preferences.
• Responsible for building player loyalty and promoting return visits by maintaining contact with players through the telephone, on-property hosting, and off-property entertaining.
• Responsible for knowing the names and gaming activity of assigned players.
• Responsible for updating and maintaining account information and player profiles through utilization of casino relationship management software.
• Responsible for observing special events in the lives of assigned players, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Responsible for cultivating leads received through in-house channels and through networking the established customer base.
• Responsible for acting as a guest liaison, by handling guest issues and resolving situations to ensure smooth operations and excellent customer service. Report same to management.
• Responsible for receiving and handling incoming phone calls for fellow Casino Hosts in their absence.
• Responsible for managing player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Responsible for actively assisting high margin players with restaurant, hotel, special event and off-property reservations.
• Responsible for preparing and submitting required reports and paperwork in a timely fashion.
• Responsible for maintaining the integrity of the compensation program.
• Responsible for interfacing with other departments to develop key relations for maximum efficiency in completing tasks.
• Responsible for maintaining a high level of visibility on the casino floor.
• Responsible for performing tasks relating to casino promotions & player events.
• Responsible for ensuring compliance with all federal, state and local regulations, Internal Controls and company departmental policies. Additionally, contribute to the establishment of said policies as needed.
• Responsible for other projects and duties as assigned by management.

EDUCATION, TRAINING AND EXPERIENCE

• Previous customer service experience.
• 1+ years prior casino experience and knowledge of KCMS, MGT programs preferred.
• Knowledge of computer programs, including but not limited to Word, Excel and Outlook.

STANDARDS OF PERFORMANCE

• Must be able to obtain and hold a Class “C” gaming license.
• Must present a professional demeanor with a very outgoing and friendly nature.
• Must have excellent communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
• Must be able and willing to attend off property functions.
• Must be able and willing to be available 24 hours a day 7 days a week to assist high margin players.
• Must be able and willing to work non-traditional schedules, particularly nights, weekends and holidays.

MINIMUM PHYSICAL REQUIREMENTS:  The employee is regularly required to see; talk; hear; stand; walk; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

MINIMUM EDUCATIONAL REQUIREMENTS:  High School diploma or GED.

MINIMUM LANGUAGE REQUIREMENTS:  Ability to read, write and speak English. Can effectively present information and respond to questions one-on-one or from groups of managers, employees, customers and the general public.

MINIMUM MATHEMATICAL REQUIREMENTS:  Ability to calculate figures such as fractions, percentages, ratios and proportions to practical situations.

MINIMUM REASONING SKILLS REQUIREMENTS:  Ability to identify problems, report them to supervisors and assist in finding solutions.

WORKING CONDITIONS:  Work is not limited to one location but rather to the entire casino. The noise level is moderate to loud. There is rarely exposure to blood-borne pathogens.

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The Company recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function.  Consideration will be given to reasonable accommodations.

Full Time

Handles the daily activities of maintenance repair projects, grounds keeping activities and general upkeep of a hotel. Ensure proper inspection and preventative maintenance of electrical, plumbing, water and gas systems. Repairs nick in the walls and furniture, and monitors logs on all facility equipment. Assists customers with vehicle problems in parking areas and much more.  

Must be at least 18

Part Time

Is responsible for preparing orders for customers and keeping the shop clean and stocked. As well as making ice cream, decorating novelty items and serving customers with a smile.

Must be at least 16.

Part Time/Full Time

Responsible for welcoming our guests, taking drink orders and serving beverages to our patrons.

Must be at least 18.

Part Time

Are you an early riser? Come cook breakfast, stock up eating areas for guests and easy clean up.

Must be at least 16

Full Time/Part Time

Responsible for ensuring a safe and secure environment for patrons and guests. Strong observation and reporting skills are a must.

Must be at least 18.

Full Time/Part Time

Love playing cards? If yes, become a dealer and play games during your shifts. Dealer School starting soon 2026.

Must be at least 18

Full Time Position

The Purchasing Manager is responsible for the property’s purchasing system and process, including developing policies and procedures, performing the purchasing tasks such as buying, negotiating prices with vendors, and processing appropriate paperwork.

Required Knowledge:

Extensive knowledge and skill gained through broad experiences in a field (or fields) which require a command of involved and diverse practices, precedents, theory, and principles. Typically requires a Bachelor’s degree (B. A.) from four-year college or university; or minimum of four years related experience and/or training; or equivalent combination of education and experience.

Pay Range (Annually): $55,000 to $70,000

Part Time/Full Time

Greet our guests with a smile and positive attitude while leading them to their table. Help keep the restaurant clean and organized. Helps bussing tables. Apply if you love working with people.  

Must be at least 16

Full Time/Part Time

Prep and prepare menu items. Communicate effectively with co-workers and customers. Maintain kitchen equipment and follow health and safety regulations.

Must be at least 18

Full Time

Is responsible for overseeing the operation of various table games while also dealing cards on different shifts.

Must be at least 18.

Part Time Position

The Event Center Houseman is responsible for arranging tables, buffet lines, installs portable dance floors, tablecloths and drapery and chairs for banquets and events.

DUTIES AND RESPONSIBILITIES:

• Reading instruction sheets, the set-up person arranges the appearance of each function room to the needs of the customers and staff.
• Promotes teamwork by assisting fellow employees in cleaning and maintaining the banquet and service areas
• Replenishes restaurant supplies
• Performs light cleaning duties such as sweeping and dusting
• Always puts the customer first
• Performs other banquet related duties as assigned by the events supervisor

Full Time Position

The Food & Beverage Director is responsible for providing leadership and management for the F&B department, including planning, development and execution of all areas. The F&B Director provides overall strategic direction, encompassing a combination of high-end steak and seafood dining outlet, sports lounge, beverage, banquets, kitchens, stewarding and any other F&B related areas, as well as collaborating with other departments. The F&B Director is responsible for developing and meeting financial projections, goals, and objectives. The F&B Director is responsible for developing and training a highly skilled and motivated Food and Beverage team at all levels. This position is also responsible for ensuring all F&B outlets meet and maintain all company and State Health Department rules and regulations.

Essential Duties and Responsibilities: 

• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.

• Build and direct a high-performing management team by ensuring accountability to business strategies and driving financial performance and guest service delivery goals across all F&B outlets.
• Responsible for obtaining maximum results in the utilization and appearance of the F&B areas, the quality levels, performance, and standards of service.
• Responsible for overall operations and performance of all F&B outlets, to include both front and back of house operations.
• Establishes and implements short and long-range departmental goals, objectives, policies and operating procedures.
• Monitor F&B performance across the property and the local market, effectively communicating trends and insights to the senior executive level. Identify action items and strategic initiatives to address potential issues and recommend approaches and partnership opportunities to achieve business success and ensure the property is moving forward with a clear competitive advantage.
• Ensure department employee engagement and culture strategies are implemented and executed to improve employee productivity and morale.
• Identify new and innovative strategic opportunities to fit the changing business needs and property strategic priorities. Lead the concept development for all venues.
• Develop distinctive signature services and products that provide “local flavor.”
• Develop new service techniques to ensure guest satisfaction at minimum operating costs by consistently focusing on guest feedback.
• Provide oversight in the development and monitoring of financial budgets, sales and marketing strategies, and operations to produce both short and long-term profitability.
• Develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of Elite Casino Resorts policies.

• Ensure all company and outside training is communicated and executed to all respective areas in food and beverage.
• Ability to travel to other Elite Casino properties to understand their F&B operations and assist with projects as necessary.

• Utilize a “continuous improvement” approach to identify improvement opportunities, leverage creativity and flexibility in determining solutions, (create and execute plans).
• Work closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanliness in F&B areas.
• Coordinate the selection, purchasing, storage, inventory, maintenance, and usage of all F&B related supplies and equipment.
• Develop and maintain effective communications amongst all operating departments.
• Coordinate the development, interpretation and implementation of property policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the F&B staff.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Adhere to current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Serve as periodic Manager on Duty (MOD), responsible for the direct supervision of all Casino operations and conduct of

Join our team at the new CB’s gift shop as a Cashier where you will play a key role in providing exceptional customer service and ensuring smooth transactions at the point of sale. We are seeking individuals who are detail-oriented, friendly, and possess excellent communication skills.

– Operate cash registers and POS systems to process customer transactions accurately and efficiently

– Provide friendly and efficient customer service while handling inquiries and resolving any issues

– Maintain a clean and organized checkout area

– Process payments by cash, credit cards, vouchers, or automatic debits

– Ensure pricing is accurate and promotions are applied correctly

– Assist with stocking shelves and maintaining inventory levels

– Handle returns and exchanges following company policies

Job Types:

Full-time, Part-time

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

The Resort Club Representative is the first point of contact for guests engaging with Great River Casino Resort’s loyalty program. This role requires a guest-first attitude and a strong ability to explain benefits, register new members, and support casino marketing events. The ideal candidate is outgoing, tech-savvy, and thrives in a high-energy environment.

Essential Duties and Responsibilities

• Enroll guests in the Resorts Club loyalty program and ensure accurate account setup.
• Promote club benefits, events, and current promotions.
• Assist with promotional activities, giveaways, and drawing events.
• Maintain an orderly and professional front desk area.
• Accurately document transactions, prizes, and guest interactions.
• Answer guest questions and address concerns promptly and professionally.
• Cross-promote amenities, hotel, dining, and entertainment options.
• Follow all company policies and gaming regulations.

Work Environment

• Casino environment with exposure to noise and secondhand smoke
• Standing or walking for extended periods
• Frequent interaction with the public

Qualifications

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Excellent interpersonal and communication skills
• Comfortable with computers and data entry
• Ability to work flexible shifts, including nights, weekends, and holidays
• Must be 18 years of age or older
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission license

Job Types:

Full-time, Part-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Full Time Position

Position Summary:

The Technology Manager, Engineering & Telecommunications is a technology leadership role within the Technology department responsible for the administration, support, maintenance, operational reliability, and engineering of enterprise network and telecommunications infrastructure across Elite Casino Resorts, LLC properties. This position reports directly to the Technology Director, IT Infrastructure & Operations and operates under the strategic guidance of the Vice President, Technology.

This role is responsible for supporting enterprise networking infrastructure, telecommunications systems, WAN/LAN connectivity, wireless infrastructure, firewall platforms, VPN technologies, internet services, voice communications systems, and operational connectivity services required to maintain organizational operations, regulatory compliance, operational continuity, and business-critical technology functions within a multi-property gaming and hospitality environment.

The Technology Manager, Engineering & Telecommunications provides operational leadership for network engineering initiatives, telecommunications support operations, approved infrastructure deployment efforts, vendor coordination, connectivity management, and operational support activities while ensuring enterprise network services remain stable, secure, scalable, and operationally effective across all Elite Casino Resorts properties.

This position serves as the operational lead for enterprise network engineering and telecommunications support activities while coordinating closely with infrastructure, cybersecurity, systems, applications, and technology management teams.

This position operates within enterprise technology standards, policies, governance frameworks, and strategic direction established by technology leadership.

The role requires a highly collaborative leader capable of balancing day-to-day operational support responsibilities, infrastructure troubleshooting, telecommunications administration, project coordination, vendor management, operational continuity initiatives, and long-term infrastructure lifecycle planning across multiple properties while maintaining a strong focus on operational reliability, compliance, resiliency, and service delivery.

Essential Duties & Responsibilities:

·         Leads enterprise network engineering, telecommunications administration, operational support, troubleshooting, and approved infrastructure deployment initiatives across all Elite Casino Resorts properties.

·         Oversees the administration, configuration, maintenance, support, monitoring, and operational performance of enterprise LAN/WAN infrastructure, wireless systems, firewalls, telecommunications platforms, VPN connectivity, switching infrastructure, routing infrastructure, ISP connectivity, and voice systems.

·         Manages and coordinates operational support activities for network engineers, network administrators, telecommunications personnel, vendors, carriers, and support providers.

·         Assists with enterprise network architecture planning, infrastructure modernization, telecommunications upgrades, carrier coordination, firewall administration, wireless deployments, and operational continuity initiatives.

·         Functions as the senior escalation point for enterprise networking issues, telecommunications incidents, internet outages, carrier coordination, firewall concerns, VPN connectivity issues, and network troubleshooting activities.

·         Implements and maintains approved network security configurations, segmentation standards, firewall policies, and remote access technologies in coordination with cybersecurity leadership and technology leadership.

·         Coordinates with operational departments, surveillance, gaming systems, hospitality systems, vendors, and technology teams to ensure reliable and secure network communications across all business functions.

·         Ensures network reliability, operational continuity, telecommunications availability, infrastructure redundancy, and adherence to organizational technology standards and regulatory requirements.

·         Assists with evaluating new networking technologies, telecommunications platforms, wireless solutions, carrier services, and operational infrastructure improvements while providing recommendations to the Technology Director.

·         Coordinates operational support activities with ISPs, telecommunications vendors, carriers, and related service providers.

·         Supervises assigned personnel including mentoring, workload coordination, training, project oversight, operational support activities, and performance management.

·         Assists with disaster recovery planning, business continuity initiatives, infrastructure failover planning, network redundancy strategies, and operational resilience efforts.

·         Coordinates infrastructure deployment projects including switching, routing, wireless infrastructure, telecommunications systems, structured cabling standards, and operational communications technologies.

·         Maintains operational documentation including network diagrams, telecommunications inventories, carrier documentation, configuration standards and operational procedures established by technology leadership.

·         Prepares operational reports, project updates, outage summaries, vendor coordination documentation, and infrastructure status reporting for technology leadership.

·         Participates in change management processes, maintenance planning, operational governance initiatives, and enterprise technology planning efforts.

·         Other related duties as assigned.

Educational and Experience Requirements:

·         Bachelor’s degree in Information Technology, Network Engineering, Telecommunications, Computer Science, or a related field preferred.

·         Minimum of 6+ years of hands-on enterprise network engineering or telecommunications experience within a complex operational environment.

·         Minimum of 2+ years of technology leadership or management experience preferred.

·         Professional certifications such as CCNA, CCNP, or equivalent certifications required.

·         Strong experience supporting enterprise switching, routing, firewalls, wireless infrastructure, telecommunications systems, carrier services, and WAN connectivity.

·         Experience with Cisco, Meraki, VMware networking, or equivalent enterprise technologies preferred.

·         Experience within gaming, hospitality, or multi-site operational environments preferred.

.

Full Time Position

Position Summary:

A group sales coordinator is primarily a sales support role. A data entry specialist administrative position. From maintaining master client files, to billing, to supporting promotional events. A group sales coordinator supports all aspects of the sales team. The group sales department is primarily responsible for hotel capacity, booking events in the banquet halls and conference room, and generating an overall increase in guest count for our entire facility.

Essential Duties & Responsibilities:

• Preparation of client quotes and data required for billing.
• Prepare billing and final event details for booked groups and events.
• Analyze and reconcile accounts to identify outstanding balances.
• Communicate with customers to negotiate payment plans while maintaining exceptional customer relations.
• Set up and maintain new client data list as well as existing master sale records.
• Comfortable with system interfaces including exporting/importing data among various systems.
• Review, rewrite, update contracts for potential clients.
• Maintain and track inventory from promotional products. Assist in ordering.
• Generate sales leads through the research of community events, business activity and social events.
• Develop and track the progress of booked events in our hotel/banquet hall/conference rooms.
• Perform somewhat repetitive but essential duties for the sale team.
• Proficient in Excel and other Microsoft Office products.
• Prepare written correspondence for weekly reports.
• Prepare billing and final event details for booked groups and events.
• Assist in the welcoming of guest and clients that are coming to the facility who have booked events.
• Responsibilities include supporting the sale of guest rooms, meeting space and other services to customer groups, managing accounts, and conducting site inspections, prospecting and generating new business.
• Responsible for establishing customer relationships that will encourage repeat business.
• Must promote cooperation and teamwork between all employees and always provide exemplary guest services to maintain department efficiency and complete guest satisfaction.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

• Associates degree preferred, or equivalent work experience.
• Minimum one year of prior hotel or group sales experience
• Must have excellent verbal and written communication skills.
• Knowledge of guestroom sales, planning and execution of sales solicitation efforts that are consistent with established the sales and marketing objectives.
• Possess organizational skills to function effectively with attention to detail while meeting established deadlines.
• Maintain and promote a professional appearance and demeanor.
• Ability to think outside of the box with a keen awareness of trends and opportunities.
• Ability to implement highly leveraged programs company-wide.
• Work in a fast-paced, busy environment while maintaining physical and mental stamina for significant periods of time and the proper mental attitude and ability to deal effectively with guests, management, employees, and outside contacts.
• Ability to analyze, interpret department needs and results, and solve complex problems under pressure, and meeting deadlines in an interruptive
  environment.
• Excellent customer service skills and the resiliency to deal with difficult guests in all types of business conditions and work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.