JOB SUMMARY

Increase share of wallet of existing high margin players by cultivating strong professional relationships with these guests and providing exceptional customer service.  Generate incremental revenue by identifying and acquiring new high margin players.  Reactivate prior high margin players with decreased activity by contacting and soliciting these guests. 

SPECIFIC DUTIES AND RESPONSIBILITIES

• Responsible for building and establishing strong professional patron relationships through specialized, personalized and preferential services focused on the players stated preferences.
• Responsible for building player loyalty and promoting return visits by maintaining contact with players through the telephone, on-property hosting, and off-property entertaining.
• Responsible for knowing the names and gaming activity of assigned players.
• Responsible for updating and maintaining account information and player profiles through utilization of casino relationship management software.
• Responsible for observing special events in the lives of assigned players, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Responsible for cultivating leads received through in-house channels and through networking the established customer base.
• Responsible for acting as a guest liaison, by handling guest issues and resolving situations to ensure smooth operations and excellent customer service. Report same to management.
• Responsible for receiving and handling incoming phone calls for fellow Casino Hosts in their absence.
• Responsible for managing player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Responsible for actively assisting high margin players with restaurant, hotel, special event and off-property reservations.
• Responsible for preparing and submitting required reports and paperwork in a timely fashion.
• Responsible for maintaining the integrity of the compensation program.
• Responsible for interfacing with other departments to develop key relations for maximum efficiency in completing tasks.
• Responsible for maintaining a high level of visibility on the casino floor.
• Responsible for performing tasks relating to casino promotions & player events.
• Responsible for ensuring compliance with all federal, state and local regulations, Internal Controls and company departmental policies. Additionally, contribute to the establishment of said policies as needed.
• Responsible for other projects and duties as assigned by management.

EDUCATION, TRAINING AND EXPERIENCE

• Previous customer service experience.
• 1+ years prior casino experience and knowledge of KCMS, MGT programs preferred.
• Knowledge of computer programs, including but not limited to Word, Excel and Outlook.

STANDARDS OF PERFORMANCE

• Must be able to obtain and hold a Class “C” gaming license.
• Must present a professional demeanor with a very outgoing and friendly nature.
• Must have excellent communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
• Must be able and willing to attend off property functions.
• Must be able and willing to be available 24 hours a day 7 days a week to assist high margin players.
• Must be able and willing to work non-traditional schedules, particularly nights, weekends and holidays.

MINIMUM PHYSICAL REQUIREMENTS:  The employee is regularly required to see; talk; hear; stand; walk; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

MINIMUM EDUCATIONAL REQUIREMENTS:  High School diploma or GED.

MINIMUM LANGUAGE REQUIREMENTS:  Ability to read, write and speak English. Can effectively present information and respond to questions one-on-one or from groups of managers, employees, customers and the general public.

MINIMUM MATHEMATICAL REQUIREMENTS:  Ability to calculate figures such as fractions, percentages, ratios and proportions to practical situations.

MINIMUM REASONING SKILLS REQUIREMENTS:  Ability to identify problems, report them to supervisors and assist in finding solutions.

WORKING CONDITIONS:  Work is not limited to one location but rather to the entire casino. The noise level is moderate to loud. There is rarely exposure to blood-borne pathogens.

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The Company recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function.  Consideration will be given to reasonable accommodations.

Full Time

Handles the daily activities of maintenance repair projects, grounds keeping activities and general upkeep of a hotel. Ensure proper inspection and preventative maintenance of electrical, plumbing, water and gas systems. Repairs nick in the walls and furniture, and monitors logs on all facility equipment. Assists customers with vehicle problems in parking areas and much more.  

Must be at least 18

Part Time

Is responsible for preparing orders for customers and keeping the shop clean and stocked. As well as making ice cream, decorating novelty items and serving customers with a smile.

Must be at least 16.

Part Time/Full Time

Responsible for welcoming our guests, taking drink orders and serving beverages to our patrons.

Must be at least 18.

Part Time

Are you an early riser? Come cook breakfast, stock up eating areas for guests and easy clean up.

Must be at least 16

Full Time/Part Time

Responsible for ensuring a safe and secure environment for patrons and guests. Strong observation and reporting skills are a must.

Must be at least 18.

Full Time/Part Time

Love playing cards? If yes, become a dealer and play games during your shifts. Dealer School starting soon 2026.

Must be at least 18

Full Time Position

The Purchasing Manager is responsible for the property’s purchasing system and process, including developing policies and procedures, performing the purchasing tasks such as buying, negotiating prices with vendors, and processing appropriate paperwork.

Required Knowledge:

Extensive knowledge and skill gained through broad experiences in a field (or fields) which require a command of involved and diverse practices, precedents, theory, and principles. Typically requires a Bachelor’s degree (B. A.) from four-year college or university; or minimum of four years related experience and/or training; or equivalent combination of education and experience.

Pay Range (Annually): $55,000 to $70,000

Part Time/Full Time

Greet our guests with a smile and positive attitude while leading them to their table. Help keep the restaurant clean and organized. Helps bussing tables. Apply if you love working with people.  

Must be at least 16

Full Time/Part Time

Prep and prepare menu items. Communicate effectively with co-workers and customers. Maintain kitchen equipment and follow health and safety regulations.

Must be at least 18

Full Time

Is responsible for overseeing the operation of various table games while also dealing cards on different shifts.

Must be at least 18.

Full Time Position

Position Summary

      A / V Technicians are integral members of the organization’s community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. A / V Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.

 The A / V Technician I role is a frontline, customer facing position.  This role is primarily responsible for events, services, equipment, maintenance, audio, and visual equipment deployment and delivery, computer and peripheral deployment as required by events or IT departmental ticket requests, as well as events problem resolution. 

 Reports to

     Technology A / V Manager

Department

     Technology

 Essential Duties & Responsibilities

• Events Services – connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events. Listen, and communicate effectively in order to serve all event customer’s needs exceeding expectations.   Demonstrates basic audio and visual principles and learning, as well as systems equipment knowledge, and based on ECR event delivery requirements. Attend, and actively participate in, group BEO meetings. Evaluation of AV systems functionality, and recommending solutions to achieve best practice/performance in system functions per the requirements specifications of each event.
• Live performance event delivery – manages, operates, and maintains live performance equipment. Administer band processes, advance shows, deliver payments – communicate company policies and procedures and policies for approved vendors. Connect, and test (sound check) band, develop a high quality, musically balanced, tonally relevant mixture of bands instruments and vocals, by genre, at sound levels to the limits communicated by ECR management.
• Equipment deployment – Deploy audio, and all visual technologies. Assist with deployment of telephone, computing, and peripherals under the direction of an IT department systems administrator or technician. Also, testing deployed equipment.
• Cable fabrication and management – Deliver neat, logical, cable routing solutions for event delivery. Assist with cable patch management in corporate data rooms under supervision.
• Ticket handling – Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions.
• Monitoring – Actively monitor company technology assets by observing and reporting any irregular use or operational findings.
• Documentation – Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken.

• Vendors – Manage problem resolution activities with 3^rd party vendors including ticket creation and remote access.

• Team Mentoring – Receive guidance and constructive feedback from other team members

 Educational and Experience Requirements 

• An Associate’s degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include:
• Good working knowledge of audio, video and lighting (AV&L) hardware types and functionality.
• Good working knowledge of computer hardware, software, and peripheral equipment.
• Basic signal flow and troubleshooting knowledge in AV&L, and familiar with multiple symptom scenarios.
• Good working knowledge of AV&L connectivity and cable types in a multi input, and output, system environment.
• Good working knowledge of lighting controls and lighting fixtures in a show or performance environment.
• Experience executing hospitality event planners instructions.
• Basic technical knowledge of live or recorded audio mixing.
• Basic technical knowledge of digital mixers and interfaces.
• Basic technical knowledge of loudspeakers.
• Basic technical knowledge of video switching and signal management.
• Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook.
• Experience in the gaming industry a plus.

Other Special Requirements

• Strong sense of urgency and driven to achieve results.

• Highly self-motivated with keen attention to detail and quality.
• Effective written and oral communication skills; good interpersonal skills.
• Ability to conduct independent research into issues and solutions.
• Proven strong diagnostic and problem-solving abilities.
• Ability to effectively prioritize operational tasks.
• Past involvement in a team-oriented, collaborative environment.
• Ability to manage multiple operational tasks simultaneously.
• Strong customer service skills.
• Attends all mandatory meetings and training.
• Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission.
• Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. 

 Work Conditions & Physical Requirements

• While performing the duties of this job, the team member is regularly required to sit for extended periods of time.
• Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components.
• The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds.
• This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate.
• Valid driver’s license is required to facilitate onsite support at various locations.
• Travel may be required for some training. Travel may be required to support other Elite Casino Resort properties.

Work Schedule

• Typically Driven by Events and Live music or events scheduling by BEO. Shifts will either be four 10 hour or five 8-hour according to need.

Salary

• Commensurate with experience and education.

Part Time Position

The Event Center Houseman is responsible for arranging tables, buffet lines, installs portable dance floors, tablecloths and drapery and chairs for banquets and events.

DUTIES AND RESPONSIBILITIES:

• Reading instruction sheets, the set-up person arranges the appearance of each function room to the needs of the customers and staff.
• Promotes teamwork by assisting fellow employees in cleaning and maintaining the banquet and service areas
• Replenishes restaurant supplies
• Performs light cleaning duties such as sweeping and dusting
• Always puts the customer first
• Performs other banquet related duties as assigned by the events supervisor

Full Time Position

The Food & Beverage Director is responsible for providing leadership and management for the F&B department, including planning, development and execution of all areas. The F&B Director provides overall strategic direction, encompassing a combination of high-end steak and seafood dining outlet, sports lounge, beverage, banquets, kitchens, stewarding and any other F&B related areas, as well as collaborating with other departments. The F&B Director is responsible for developing and meeting financial projections, goals, and objectives. The F&B Director is responsible for developing and training a highly skilled and motivated Food and Beverage team at all levels. This position is also responsible for ensuring all F&B outlets meet and maintain all company and State Health Department rules and regulations.

Essential Duties and Responsibilities: 

• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.

• Build and direct a high-performing management team by ensuring accountability to business strategies and driving financial performance and guest service delivery goals across all F&B outlets.
• Responsible for obtaining maximum results in the utilization and appearance of the F&B areas, the quality levels, performance, and standards of service.
• Responsible for overall operations and performance of all F&B outlets, to include both front and back of house operations.
• Establishes and implements short and long-range departmental goals, objectives, policies and operating procedures.
• Monitor F&B performance across the property and the local market, effectively communicating trends and insights to the senior executive level. Identify action items and strategic initiatives to address potential issues and recommend approaches and partnership opportunities to achieve business success and ensure the property is moving forward with a clear competitive advantage.
• Ensure department employee engagement and culture strategies are implemented and executed to improve employee productivity and morale.
• Identify new and innovative strategic opportunities to fit the changing business needs and property strategic priorities. Lead the concept development for all venues.
• Develop distinctive signature services and products that provide “local flavor.”
• Develop new service techniques to ensure guest satisfaction at minimum operating costs by consistently focusing on guest feedback.
• Provide oversight in the development and monitoring of financial budgets, sales and marketing strategies, and operations to produce both short and long-term profitability.
• Develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of Elite Casino Resorts policies.

• Ensure all company and outside training is communicated and executed to all respective areas in food and beverage.
• Ability to travel to other Elite Casino properties to understand their F&B operations and assist with projects as necessary.

• Utilize a “continuous improvement” approach to identify improvement opportunities, leverage creativity and flexibility in determining solutions, (create and execute plans).
• Work closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanliness in F&B areas.
• Coordinate the selection, purchasing, storage, inventory, maintenance, and usage of all F&B related supplies and equipment.
• Develop and maintain effective communications amongst all operating departments.
• Coordinate the development, interpretation and implementation of property policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the F&B staff.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Adhere to current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Serve as periodic Manager on Duty (MOD), responsible for the direct supervision of all Casino operations and conduct of