FULL TIME

BASIC FUNCTION 

Increase share of wallet of existing high margin players by cultivating strong professional relationships with these guests and providing exceptional customer service.  Generate incremental revenue by identifying and acquiring new high margin players.  Reactivate prior high margin players with decreased activity by contacting and soliciting these guests. 

ORGANAZATIONAL RELATIONSHIPS

1. a) Reports to:    Director of Marketing
2. b) Supervises:   None

SPECIFIC DUTIES AND RESPONSIBILITIES  

• Responsible for building and establishing strong professional patron relationships through specialized, personalized and preferential services focused on the players stated preferences.
• Responsible for building player loyalty and promoting return visits by maintaining contact with players through the telephone, on-property hosting, and off-property entertaining.
• Responsible for knowing the names and gaming activity of assigned players.
• Responsible for updating and maintaining account information and player profiles through utilization of casino relationship management software.
• Responsible for observing special events in the lives of assigned players, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Responsible for cultivating leads received through in-house channels and through networking the established customer base.
• Responsible for acting as a guest liaison, by handling guest issues and resolving situations to ensure smooth operations and excellent customer service. Report same to management.
• Responsible for receiving and handling incoming phone calls for fellow Casino Hosts in their absence.
• Responsible for managing player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Responsible for actively assisting high margin players with restaurant, hotel, special event and off-property reservations.
• Responsible for preparing and submitting required reports and paperwork in a timely fashion.
• Responsible for maintaining the integrity of the compensation program.
• Responsible for interfacing with other departments to develop key relations for maximum efficiency in completing tasks.
• Responsible for maintaining a high level of visibility on the casino floor.
• Responsible for performing tasks relating to casino promotions & player events.
• Responsible for ensuring compliance with all federal, state and local regulations, Internal Controls and company departmental policies. Additionally, contribute to the establishment of said policies as needed.
• Responsible for other projects and duties as assigned by management.

EDUCATION, TRAINING AND EXPERIENCE 

• Previous Player Development experience required.
• 1+ years prior casino experience and knowledge of KCMS, MGT programs preferred.
  
• Previous customer service experience.
• Knowledge of computer programs, including but not limited to Word, Excel and Outlook.

STANDARDS OF PERFORMANCE

• Must be able to obtain and hold a Class “C” gaming license.
• Must present a professional demeanor with a very outgoing and friendly nature.
• Must have excellent communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Must be able and willing to attend off property functions.
• Must be able and willing to be available 24 hours a day 7 days a week to assist high margin players.
• Must be able and willing to work non-traditional schedules, particularly nights, weekends and holidays.

MENTAL AND PHYSICAL REQUIREMENTS 

• Generally sedentary, with occasional light to medium work.
• Ability to move up to 25 lbs.

WORKING ENVIRONMENT AND CONDITIONS

• Inside work environment.
• Exposed to cigarette smoke.
• Loud noise levels.

EQUIPMENT AND TOOLS

1. General office equipment including, but not limited to:
   • Computer, Printer, Embosser and Digital Camera
   • 2-way radio, PA System and Telephone
   • Copier, Letter Folder, Paper Cutting and Postage Machine

Full Time/Part Time…Love playing cards? If yes, become a dealer and play games during your shifts. We will train you at our dealer school for free.

Must be at least 18

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is responsible for the cleanliness of public spaces.

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Full Time/Part Time

If your passionate about creating memorable experiences for children and their families, this is the job for you! Duties include to set up the party area, food, and beverages. Keep the party area clean and presentable. Coordinate with the manager on inventory needed for party time.

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Is responsible for preparing orders for customers and keeping the shop clean and stocked. As well as making ice cream, decorating novelty items and serving customers with a smile.

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Full Time/Part Time

Greet guests with a smile. Take orders and serve food with efficiency.

Must be at least 18