Full Time/Part Time

Looking for summertime lifeguards and staff for the outdoor waterpark. We will train and certify. Waterpark opens in May.

Must be at least 16.

Full Time/Part Time

Responsible for ensuring a safe and secure environment for patrons and guests. Strong observation and reporting skills are a must.

Must be at least 18.

Full Time/Part Time

Want to work in a fun environment? With customer service a priority, we need a friendly and organized team member to assist customers with their purchases and keep the shop running smoothly.

  Must be at least 18

Full Time/Part Time

The Players Club Ambassador is the first point of contact for guests engaging with Catfish Bend Casino’s loyalty program. This role requires a guest-first attitude and a strong ability to explain benefits, register new members, and support casino marketing events. The ideal candidate is outgoing, tech-savvy, and thrives in a high-energy environment.

Must be at least 18

Part Time

Looking for a cool part-time job?

A fun job where you earn wage and lots of tips!

A Cold Stone Customer Service Attendant is responsible for, but not limited to, preparing orders for customers and keeping the shop stocked and clean.

Duties and Responsibilities:

* Stock all toppings, ice cream and paper products.

* Serve customers ice cream creations in a friendly and helpful manner.

* Maintain a high level of cleanliness around the shop at all times.

* Make ice cream, build cakes, decorate novelty items and make waffle cones according to cold stone recipes.

* Work a register program as well as handle money, credit cards and gift cards.

* Keep a clean restroom for customers.

Qualifications:

• Ability to read and follow recipes.
• Outstanding customer service skills.
• High standards of professional hygiene.
• Capable of staying on task and completing lists of shift chores.

BASIC FUNCTION

Increase share of wallet of existing high margin players by cultivating strong professional relationships with these guests and providing exceptional customer service.  Generate incremental revenue by identifying and acquiring new high margin players.  Reactivate prior high margin players with decreased activity by contacting and soliciting these guests. 

ORGANAZATIONAL RELATIONSHIPS

1. a) Reports to:    Director of Marketing
2. b) Supervises:   None

SPECIFIC DUTIES AND RESPONSIBILITIES

• Responsible for building and establishing strong professional patron relationships through specialized, personalized and preferential services focused on the players stated preferences.
• Responsible for building player loyalty and promoting return visits by maintaining contact with players through the telephone, on-property hosting, and off-property entertaining.
• Responsible for knowing the names and gaming activity of assigned players.
• Responsible for updating and maintaining account information and player profiles through utilization of casino relationship management software.
• Responsible for observing special events in the lives of assigned players, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Responsible for cultivating leads received through in-house channels and through networking the established customer base.
• Responsible for acting as a guest liaison, by handling guest issues and resolving situations to ensure smooth operations and excellent customer service. Report same to management.
• Responsible for receiving and handling incoming phone calls for fellow Casino Hosts in their absence.
• Responsible for managing player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Responsible for actively assisting high margin players with restaurant, hotel, special event and off-property reservations.
• Responsible for preparing and submitting required reports and paperwork in a timely fashion.
• Responsible for maintaining the integrity of the compensation program.
• Responsible for interfacing with other departments to develop key relations for maximum efficiency in completing tasks.
• Responsible for maintaining a high level of visibility on the casino floor.
• Responsible for performing tasks relating to casino promotions & player events.
• Responsible for ensuring compliance with all federal, state and local regulations, Internal Controls and company departmental policies. Additionally, contribute to the establishment of said policies as needed.
• Responsible for other projects and duties as assigned by management.

EDUCATION, TRAINING AND EXPERIENCE

• Previous customer service experience.
• 1+ years prior casino experience and knowledge of KCMS, MGT programs preferred.
• Knowledge of computer programs, including but not limited to Word, Excel and Outlook.

STANDARDS OF PERFORMANCE

• Must be able to obtain and hold a Class “C” gaming license.
• Must present a professional demeanor with a very outgoing and friendly nature.
• Must have excellent communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Must be able and willing to attend off property functions.
• Must be able and willing to be available 24 hours a day 7 days a week to assist high margin players.
• Must be able and willing to work non-traditional schedules, particularly nights, weekends and holidays.

Part Time/Full Time

Monitors casino activity to ensure compliance with gaming regulations and security procedures.

Must be at least 18.